Event Registration Specialist

This role is based in our Fort Lauderdale office.Job DescriptionAs the Event Registration Specialist, you will play a key role in supporting and collaborating within the registration department for events produced by South Florida Ventures. In this role, you will work closely with the internal team to ensure seamless event registration processes while maintaining a direct relationship with our global exhibitors.You will be responsible for addressing exhibitor inquiries and resolving issues promptly and professionally through various communication channels, including email, phone, live chat, and on-site/in-person interactions. Your ability to provide kind and efficient support will be essential in fostering positive exhibitor experiences.Additionally, you will develop and maintain expert-level knowledge of our events, offerings, and internal systems to ensure accurate and effective communication. Your responsibilities will encompass supporting event operations and managing registration communications to contribute to the overall success of our events.This role requires a commitment to being present in the office for five days each week, unless traveling for an event. Principal Duties and Responsibilities:Serves as a lead within the event group with open communication including the VP, sales, marketing, operations, and customer serviceCollaborate with SFV Registration department on specific requirements in required documentation for registration website builds to provide optimal exhibitor experienceFacilitate acceptance testing to ensure quality and acceptance criteria are satisfiedOversee project life cycle from start to finish; maintain the current timeline for all eventsWeekly Pacing and Data SegmentationManages registration implementation for extensive credential and/or conference programsAssist with onsite event operations such as ordering supplies, equipment, coordinating customer support programs and staffing; builds effective and efficient registration layoutsCoordinates and supervises specialists and/or contract employees who provide ongoing support for registration operations.Become an extension of the ‘onsite team’ and foster a good relationship with colleagues.The ability to work outside of standard working hours to support exhibitors in different time zonesPerforms additional duties as assigned