Experienced Call Center Agent (Multichannel Support)

We are seeking highly experienced Call Center Agents who thrive in fast-paced, high-volume environments. You’ll be the first point of contact for our customers, providing top-notch support via live chat, email, and phone. If you have a proven track record of handling complex inquiries across multiple platforms—and doing it with professionalism, empathy, and efficiency—we want to hear from you.

Note: Recent experience in a call center or customer service role is required.

Responsibilities:

-Handle a high volume of customer inquiries across live chat, email, and phone with accuracy and urgency

-Troubleshoot and resolve issues promptly while maintaining a positive customer experience

-Document interactions clearly and concisely in internal systems

-Navigate between multiple systems and tools efficiently

-Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction

Qualifications:

-2+ years of recent experience in a high-volume call center or customer support environment

-Proficiency in multichannel tools such as Zendesk, Intercom, Salesforce, or similar platforms

-Strong written and verbal communication skills

-Ability to multitask and prioritize in a hectic, fast-moving setting

-Bilingual (English + [Spanish/French/Other]) a strong plus

-Tech-savvy and comfortable working with cloud-based systems and CRM software

-Availability for shift work, weekends, or holidays as required

What We Offer:

-Comprehensive training and ongoing support

-Opportunities for growth and internal advancement

-A dynamic and supportive team environment

How to Apply:

To be considered, candidates must submit their updated resume to: