Fitness Consultant

Create a positive experience by providing excellent customer service to members and guests. Succeed in reaching personal sales and revenue goals, as well as club goals. Primary Responsibilities and TasksAcknowledges everyone who enters the facility.Provides outstanding customer service to everyone, every time.Signs in all prospective members on the Guest RegisterObtains liability waiver for all non-members working out.Understands and processes all paperwork accurately and timely.Properly handles all customer questions, requests, concerns and complaints, both in person and on the telephone.Becomes adept with all club operations and sales system guidelines.Familiarizes self with all club history, philosophy and services.Familiarizes self with local competition, industry and nutritional products.Adheres to all company policies and club rules.Assists with daily cleaning responsibilities/maintenance of the clubAttends all meetings and training classes.Arrives to work properly dressed and prepared.Complies with all policies and guidelines set forth in Employee Manual.Recognizes all interactions are sales opportunities, including the pro-shop.Regularly promotes social events in and out of the club.Converts telephone and member inquiries into appointments.Sales GoalsEffectively follows Bailey’s Sales Process to generate membership growth:Meet and GreetSign in Liability WaiverConduct Needs Analysis (Getting to Know You, GTKY)Conduct Needs-Based Tour of facilityProperly present Membership optionsConvert Guests to MembersCultivates internal and external prospecting to grow business.Helps manager with business of the month.Promotes secondary sales with every interaction.Achieves sales goals.Sales Goals are met based on:AppointmentsToursClosing PercentageMembership Sales and Membership PointsSecondary SalesMembership Sales goals (minimum) and Membership Points goals (minimum) are calculated based on the Club AverageClub average is determined to be 25 sales for full-time, non-opening positions.Club average for an opening position is 15 sales.Member RetentionExceeds member expectations in service, maintenance, cleanliness and value.Encourages and assist all members to maintain a regular exercise program.Strives to address members by name.Creates positive guest/member experience through professional, pro-active interactions with guest/member.

Computer SystemEffectively uses computer system to enter all Guests and Members.Properly uses computer system to enter all transaction and/or payments.Properly uses Notes system to ensure consistency and thoroughness of paperwork.All secondary sales transaction items must be scanned.Maintains proper cash control, through proper handling as well as accurate and consistent verification.Responsible for controlling proper inventory and supplements in club.Checks e-mail throughout the day for updates.