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Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations, hotel operator, and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. QUALIFICATIONS:Experience in a hotel or a related field helpful, but not required.
Possess a positive and upbeat personality with a desire to deliver outstanding service to guests.
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
Ability to perform numerical operations using basic counting, adding, subtracting.
Must be willing and have the ability to work a varied schedule.
Holds an understanding of hotel products and guest services
Ability to participate in the creation of an enjoyable work environment
RESPONSIBILITIES:Maintain regular attendance.
Greet and welcome all guests approaching the Front Desk in friendly and warm demeanor.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates packages and special promotions; Be familiar with all in house groups.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Use proper two-way radio etiquette at all times when communicating with other associates.
Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
Located in the Maitland Center corporate community, Sheraton Orlando North is located 1,950 feet from Interstate 4 and offers on-site dining options and completely nonsmoking guest rooms.Begin the day at the Sheraton Orlando North with a cup of coffee from the in-room coffee machine or by relaxing on the balcony. A flat-screen TV, desk, and private bathroom are also included in all rooms.Guests can enjoy an energizing work out in the fitness center or a refreshing swim in the outdoor pool or hot tub. A business center, car hire, and meeting and banquet spaces are available.As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job ID: 2022-137026 Full-Time/Part-Time: Full-Time Street: 600 North Lake Destiny Dr
Full-time