Front Desk Agent

As a Front Desk Agent, you are the face of the resort and play a vital role in creating memorable experiences for our guests and owners. From arrival through departure, you will provide warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay.In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.What You'll Do as a Front Desk Agent:Manage the guest registration process, including check-in, check-out, computer use, and key issuance.Answer telephone and courtesy calls promptly, professionally, and courteously.Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.Share information about the Vacation Interval (VI) program and confirm reservations as requested.Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.Maintain and update service request databases and operational records.Organize files and databases while completing accurate data entry and filing.Handle petty cash transactions and maintain accurate banking records.Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.Assist with additional Front Desk duties as assigned to support daily resort operations.