The Front Desk Manager is responsible for the overall financial, service, and operational performance of the Night Audit and Front Office overnight team. This role ensures strong Team Member engagement, exceptional guest satisfaction, and consistent financial results aligned with the Westgate Resorts vision. The Front Desk Manager serves as an ambassador for the Night Audit operation and collaborates closely with department leaders to support overall property success.What you will do:Directly supervise Front Desk Agents and are responsible for training, scheduling, assigning, and directing work, evaluating performance, supporting Team Member development, and resolving guest or Team Member concerns.Lead and develop the Front Office team, including hiring, training, scheduling, and performance management.Oversee daily front desk operations to ensure smooth check-ins/outs, accurate billing, and exceptional guest service.Audit and verify transactions, including room rates, credit card balances, and nightly bucket checks.Complete and transition Night Audit tasks, ensuring accuracy and readiness for accounting.Support Team Members and supervisors by providing guidance, resolving issues, and maintaining positive morale.Generate and review financial and operational reports for leadership.Drive revenue through upselling initiatives and room upgrade programs.Monitor guest feedback platforms (Medallia, Google Reviews, Expedia, etc.) and implement service improvement strategies.Ensure compliance with Westgate standards and deliver consistent training to uphold service excellence.Maintain regular communication with leadership and demonstrate reliable attendance and accountability.Perform other duties as assigned.