We are seeking a skilled and reliable part-time Front Office Sales Representative to join our team.
Requirements
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
Proficient operation of the property management system technology and phone apps. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
Strong problem-solving skills and attention to detail.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Use units of measurement for weight, volume and distance.
Apply good judgment at all times.
Assist with resolving guest issues in accordance with company policies.
MINIMUM QUALIFICATIONS
Six months related experience and/or training; or equivalent combination of education and experience.
Candidates must have some experience in hotel, apartment, or real estate maintenance.
Clean driving record and ownership of a reliable vehicle.
Bilingual (English/Spanish).
Non-smoker.
Job Description
POSITION PURPOSE AND SUMMARY
The representative position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, collecting payment, internet sales and sales calls. The representative also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Assist with room preparation, cleaning, laundry, and occasional housekeeping duties as needed.
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists and responds to guest requests with diligent follow-through.
Job functions include empowerment to resolve guest issues. Treat all guests and associates with the utmost of respect and kindness.
Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
Handle collection efforts of all in-house balances. Responsible for maintaining all cash, credit card accounts at the property.
Maintaining an organized and clean work area behind the front office, in the lobby, and in guest common areas.
Selling rooms and all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms.
Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
Periodic tours of the property to ensure the property and rooms.
Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
Responsible for maintaining overall hotel property cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, guest rooms, guest laundry, in-house laundry, associate breakroom, guest laundry, fitness room, and common areas.
Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
Other tasks as assigned by the management team.
SCHEDULE - PART TIME
Tuesday, Wednesday, and Thursday 9:00 AM to 6:00 PM (1-hour lunch break).
Fixed part-time schedule.
Apply In Person
Monday to Friday
10 AM to 4 PM
or
Email résumé and Contact info.
Full-time