Front Office Supervisor

Description:At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewingFront Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.Qualifications:Qualifications· A true desire to satisfy the needs of others in a fast paced environment· Refined verbal and written communication skills· Experience and thorough understanding of guest services· Previous experience in hotel guest services· Ability to prioritize and organize work assignments· Knowledge and experience with Operations systems such as Opera, Colleague Advantage, Medallia, HOTSOS, HySat, etc.· Flexible schedule and shift pattern based upon hotel business needs - including arrival and departure patterns - which may include early mornings, late nights, weekends, overnights, and holidays.· Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.We offer excellent benefits:· (12) Free room nights, Discounted and Friends & Family Room Rates· Medical, Prescription, Dental and Vision Insurance Eligible after 30 days of employment· 401K with company match· Paid PTO, sick days, and new child leave· Paid Family Bonding Time and Adoption Assistance· Tuition Reimbursement· Free colleague meals during shift· Employee Stock Purchase Plan· Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more· Diversity, Equity, and Inclusion are at the core of our Purpose - to care for people so they can be their best - and we must be deeply involved in actions that fight racial injustice and inequality. Learn more about how Change Starts Here (http://spr.ly/6040HgIsO) .This is not your typical career opportunity. This is the Hyatt Touch.Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.Primary Location: US-FL-Coral GablesOrganization: Hyatt Regency Coral GablesPay Basis: HourlyJob Level: Full-timeJob: Front OfficeReq ID: COR000818Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.