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- Oversees and aligns IT support and DevOps, cross-functionally and with vendors, to successfully identify, prioritize, and resolve issues and provide subject matter expertise for enhancements, new developments, and operational improvements to the systems, websites, applications, integrations, and processes that the business relies on.
- Work on IT projects around Digital, ERP, CRM, Ecommerce, Integration, and Data ensuring best practice.
- Manages and appropriately escalates delivery impediments, risks, issues, and changes associated to the product development initiatives.
- Manages operational aspect of production and development servers including developing, training in, and validating compliance with procedures and checklists related to disk space usage, monitoring solutions, deployment, conventions, access to the production and development sources, source control access and usage, performance monitoring, code modifications validation, scheduling, and more.
- Provides process improvement recommendations based on best practices and industry standards.
- Is responsible for the development of standards and processes for operations that proactively prevent problems from occurring.
- Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions.
- Designs, builds, and maintains a stable and efficient infrastructure to optimize service delivery across production, QA, and development environments throughout the development lifecycle.
- Monitors, troubleshoots, maintains, and continuously improves building, packaging, and deployment processes
- Manage Key Performance Indicators for IT projects
- Define, document, and automate processes
- Develops policies, standards, and technology guidelines
- Make recommendations for product and services enhancements
- Developing strategies for system upgrades and transition planning
- Staying up to date with new technology and implementing, which includes planning and execution of system improvements and technology implementation projects
- Independently resolve problems utilizing personal knowledge and experience and other resources such as manuals, the Internet and vendor technical support.
- Bachelor's degree in IT (Computer Science, Information Systems, etc.) or related field
- 5+ years of managerial experience
- 10+ years programming experience with .NET/C# and agile
- Possesses expert technical understanding in the areas of web application programming, content management systems, API, databases, as well as system and data design patterns and methodologies
- 10+ years expert experience in MS SQL Server database design, administration, and modeling
- Possesses expert technical understanding of the intersection of development and operations (DevOps), monitoring and management tools, and deployment processes and tools
- Possesses high level technical understanding and experienced with network infrastructure, database, cloud and data center operations, and security protocols