Global Go To Market Services Consultant

Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal Partner to product and Technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. and enabling our client facing teams to deliver and scale new products, services and initiatives into the market.CS is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The CS team also provides support for Visa’s DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.The Global Go To Market Services (GTMS) Consultant operates as an individual contributor, providing go-to-market expertise, project management, and analytical support to the VCS and VGS Global Go To Market Services leadership teams.The role requires close collaboration with stakeholders in CS, Visa Commercial Solutions (VCS), Visa Government Solutions (VGS) or Visa Technology teams to support or lead global initiatives to drive operational excellence, commercialize CS services that generate incremental revenue or improve the overall VCS client experience throughout the CS service journey.Examples of GTMS initiatives the Global GTMS Consultant will lead or support include process performance optimization, product supportability and issue resolution, rollout of managed services strategies, revenue management and monthly initiative tracking packs, reports and related communications.Additionally, the Global GTMS Consultant will partner with Product teams to execute GTMS strategies and processes that support client requirements for VCS and VGS product and service performance.They will be expected to interface with cross-functional Visa staff in different levels of seniority, in global and regional teams, developing constructive internal partnerships, achieving results through influence and executing through collaboration. This role requires a client-centric approach and a curious mindset for continuous improvement.Essential FunctionsManage activities in the VCS workstream of the CS Visa Managed Services strategy initiativeWork with Global VCS and VGS Sales Enablement teams in revenue management initiatives, including Signed Not Live (SNL) and Live Not Performing (LNP) projectsPartner with VCS and VGS product teams to identify, capture and track KPIs that measure product usage/activation and optimization for key VCS and VGS solutionsTrack and coordinate the delivery of the VCS and VGS S-CSM opportunity pipelines resulting from the application of usage/activation and optimization KPIsSupport the ongoing review and maintenance of VCS And VGS product blueprintsDevelop process or product performance analyticsBuild and manage artifacts that track and report on ongoing Global VCS and VGM GTMS team initiatives and OKRsOwn the VCS and VGS product catalog and product mapping processesProduce LT status updates in .PPT or other formatsDevelop internal and external communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate partiesHelp identify opportunities and implement recommendations to increase team and GTMS service automation that drives efficiencyThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.