Global Payments and Account Monitoring Lead

Citi’s Supply Chain Operations (SCO) delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader Chief Operating Office (COO) organization. Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice processing, payments of >$40billion per year and employee expense processing is to provide Global exemplary service with strong controls, driving enhanced user experience and superb customer/ supplier satisfaction, through simplification and standardization of processes and system automation, delivered by diverse, passionate and highly talented individuals. The SCO Payments and Account Monitoring Lead is a senior level manager role accountable for all SCO Operations Payments and Account Monitoring functions. Reporting to the Regional SCO Operations Head, this position is responsible for ensuring all Account Monitoring and Payment Execution functions are consistent across all SCO Citi Service Center (CSC) locations. This position is responsible for two functions within the SCO P2P Operations. First, Payments refers to the management, leadership, and oversight of the P2P Operations sub-function of the execution of payments and payment files, both in local and foreign currency, largely focused on countries whereby payments are not fully automated. Account Monitoring is the sub-function that manages, actions, identifies root cause, and reports on exceptions relating to bank accounts that SCO Operations owns under the “Account Owner” responsibility. Responsibilities: Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads.

Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards

Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary

Defines and executes the global process strategic agenda, including: (i)Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics) (ii) Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Ops on the design and implementation of solutions, including coordination of UAT testing as required (iii) Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities (iv) Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements (v)Supporting Region SCO Leads and Region SCO Ops Heads with subject matter expertise to solve regional/local escalations, addressing root causes and tracking issues to closure (vi)Training SCO Ops staff to better assimilate and adhere to global standards

Co-designs global Capacity Planns with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness

Co-defines Ops team’s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on

Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities

Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews

Owns and drives global Corrective Action Plans (CAP) closures to ensure timely remediation of control failures

Co-develops and maintains Continuity of Business (COB) plan with Regional SCO Ops Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness

Builds and maintains relationships with Global Process Owners, Region SCO Leads, and Region SCO Ops Heads in an effort to constantly refine, improve and share working best practices globally

Supports and actively engages in SCO’s Global VOE initiatives

Qualifications: Operations and people management experience, preferably across multiple regions

Qualified Accountant (CPA) with strong accounting experience (>10 years)- preferred

Strong knowledge of end-to-end P2P Purchase Order to Payment processes including accounting entries & flow

Knowledge of Citi Balance Sheet accounts and reconciliation process

Understanding of Tax accounting/regulation including local Country requirements

Knowledgeable in Payment systems (e.g. Citidirect) and General Ledger systems (e.g. Flexcube, DBS etc.)

Able to provide external perspective of risk issues based on accounting process and controls and proactive enhancement recommendations

Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise

Proficient in Microsoft Office

Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration

Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability

Excellent interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management

Advanced Program change and implementation skills to drive process standardization in a multi-cultural, cross-product environment

Proven problem-solving and root issue dimensioning capability,

Strong record with organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment

Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy

Proven strategic thinking and tactical and execution across multi-geographical teams

Expert time and task management competencies with exceptional attention to detail

Ability to analyze and positively respond to issues ensuring that the end-to-end process is not adversely impacted

Education: Bachelors degree, Masters degree preferred

10+ years of experience in a purchase to pay/accounts payable role with some experience in management.

Job Family Group: Operations - ServicesJob Family: Accounting OperationsTime Type: Primary Location: Tampa Florida United StatesPrimary Location Salary Range: $115,720.00 - $173,580.00Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf) Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.