Government Operations Consultant Iii - 65000491

GOVERNMENT OPERATIONS CONSULTANT III - 65000491 Date: Aug 14, 2024 Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 835231 Agency: Elder AffairsWorking Title: GOVERNMENT OPERATIONS CONSULTANT III - 65000491Pay Plan: Career ServicePosition Number: 65000491 Salary: $4,132.06-$4,166.67 MONTHLY Posting Closing Date: 08/20/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) DEPARTMENT OF ELDER AFFAIRS BUREAU OF ELDER RIGHTS OPEN COMPETITIVE ATTENTION CANDIDATES

All fields in the candidate profile must be completed.

Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.

Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable.

References and file reviews from previous employment may be verified to determine suitability.

Resumes and other documentation can be attached to provide additional information.

The successful candidate must be able to pass a Level II Background screening.

All previous periods of employment must be listed with address of employer, supervisor name and contact phone number . If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement:To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.

Vision Statement:For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well. If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK :

The Department of Elder Affairs is in the Southwood Office complex in Tallahassee, Florida’s Capital City. Lined with rolling hills, oak trees, and canopied roads Tallahassee combines traditional charm with a modern pace of life. Home to two major universities, Tallahassee has a vibrant art and music scene, stately gardens, as well as a vast number of nature trails for those who love the outdoors. Tallahassee is a highly desirable location for both those seeking their first job and those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you are on the career ladder. For more information about Tallahassee, please visit: https://www.talchamber.com/visit-tallahassee/ .

BENEFITS OF WORKING FOR THE STATE OF FLORIDA :

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

State Group Health Insurance Coverage;

$25,000 Life Insurance Policy (100% paid by employer);

Dental, vision, and other supplemental insurance options available;

Annual and Sick Leave benefits,

10 paid holidays each year;

Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

Flexible Spending Accounts; and

Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

DUTIES AND RESPONSIBILITIES:

Incumbent reports to works with and assists the Operations & Management Consultant II - SES in the duties related to the managerial position including, but not limited to, the preparation and administration of the SHINE Program Training Curriculum, including training policies and procedures for all internal training-related needs. This position is responsible for all content used for the training of SHINE Volunteer Counselors, local program paid staff, Liaisons, partners, and DOEA staff.

The incumbent will promote and conduct in-service Instruction to SHINE local program staff and SHINE Volunteer Counselors through multiple learning formats including Articulate Storyline, learning management platforms, live in-person training, and other alternative technologies. Conducts regular updates to training materials, counselor fact sheets, PowerPoint presentations, and online training modules. Ensures that all tangible training and supporting documentation is distributed to the field and maintained online. Distribute all training materials to volunteers and support staff 7 business days prior to all classes being held. Incumbents must be able to develop an expert level of understanding on all Medicare-related items and must be able to research, comprehend, and deliver complex Medicare-related information in an easily learnable format as new information becomes available.

As a SHINE SharePoint Site user, incumbent provides technical oversight and timely updates to metadata, and workflows and maintains and monitors data tracking systems that support SHINE training operations. Coordinates updates to relevant JavaScript and Visual Basic programming used in training materials. Collaborates with the Training and Research Manager in the use and creation of interactive and web-based training technologies to increase the accessibility of SHINE training. Assists with the documents on the SHINE website, uploading new files and revisions as needed. The incumbent is also responsible for keeping track of the inventory of our training materials, ordering more, securing volunteer trainers for our upcoming classes, maintaining the training calendar, tracking and coordinating the mailing of our weekly Information Updates, and preparing and shipping all student materials to the field for classes.

Responsible for the design, implementation, maintenance, and monitoring of data tracking systems in support of SHINE, SMP, and MIPPA training operations. This would include cross-training and utilization of the SHINE training database, Online Training Modules, in-person training, and technical training applications. Performs detailed research and analysis of laws, policies, procedures, programs, and updates related to Medicare and health insurance for the aged and disabled.

Assists with the design and implementation of grant-funded initiatives to demonstrate innovative service delivery models. Participation includes preparation of management materials, assistance with the development of organizational protocols, establishment of quality assurance standards, and involvement with workgroup activities that support the initiative. Provides staff support for internal and external activities involving the Department and partners from the aging network, state agencies, stakeholder groups, and other entities relevant to meeting project objectives.

Serves as one of the backup staff members for responding to Correspondence Tracking assignments and providing timely and appropriate information to address the needs of those contacting the Department for assistance.

Maintain up-to-date knowledge of federal and state laws and rules about the oversight of the training program.

Incumbent must be able to meet the following:

Possess strong written and oral communication skills, required for public speaking and report writing, use correct grammar, punctuation, and spelling. Is detail-oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.

Ability to prepare clear, complete, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.

Ability to demonstrate a professional and courteous demeanor. Ability to establish and maintain cooperative working relationships with the public and staff. Ability to work independently and with teams at the unit and agency where appropriate.

Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.

Willing and able to follow written and oral directions and instructions from management and carry out the directives of people with duly delegated authority.

Willing and able to resolve any differences with management constructively and accept and abide by management’s direction and decisions.

Possess strong project management skills.

Ability to travel statewide. Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).

Understand methods of data collection and analysis; have the ability to organize data into a logical format for presentation in reports, documents, and other written materials, including training presentations; utilize problem-solving techniques; research, plan, organize, and coordinate work assignments.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

Proficiency with Microsoft Office products, including Excel and Access.

Ability to collect, evaluate, and analyze data to track and monitor contractor performance.

Ability to organize complex data into user-friendly formats for presentations and written materials.

Excellent verbal and written communication skills.

Knowledge of the aging network of service providers and the services they provide. Knowledge of the issues related to aging, disability, and long-term care.

Ability to work independently and effectively organize work assignments.

Ability to establish and maintain effective working relationships with others.

Must have the ability to travel.

Florida Driver’s License.

REQUIREMENTS:

Florida Driver’s License.

Must be able to travel for work purposes 30-50%.

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Websitehttps://peoplefirst.myflorida.comby 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call thePeople First Service Centerat1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found athttp://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Nearest Major Market:Tallahassee