Vacancy expired!
We are looking for a Group Flight Coordinator! This role will assist multiple lines of business within the “S.T.E.M.” (Specialty Teams and Emerging Markets) organization of Disney Central. These could include (but are not limited to) Disney Planning /Ticket Centers, Gatherings (Convention/Wedding/Youth Events) and Sports Travel and this roll will support various sales initiatives for Disney Central and Central Florida Sales in both a Guest facing and call center environments across Central Florida.The starting pay rate for this position is $18.15/hour.Responsibilities :
Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
Work with limited direct leadership
Provide Guest Service when problems arise and help find solutions
Develop relationships with Guests and Cast Members across property to provide excellent service
Engage with Guest needs by answering questions, giving directions and providing other information regarding the theme parks and surrounding areas
Prolonged standing and walking to various areas in indoor and outdoor settings during different weather conditions
Meet required departmental metric expectations including productivity goals and Guest experience scores
Complete all required Company trainings and compliance courses as assigned
Basic Qualifications :
Six (6) months of Walt Disney World experience
Valid Driver’s License
Sales and closing skills and the ability to overcome objections
Handle conflict resolution
Written, verbal and interpersonal communications skills
Navigate between multiple and concurrent computer applications
Maintain Guest confidentiality through a balance of integrity
Computer and technical proficiency
Passion and knowledge of Disney Products, Services and Experiences
Flexible with work schedule, including overtime, weekends and holidays
Adaptability to the fluctuating needs of our operations including day of schedule changes
Preferred Qualifications:
Guest service experience at a luxury resort or hotel
One (1) Year of Call Center experience
Cash Handling experience
Bilingual
Disney Central experience
Knowledge of the following software: SnApp, DREAMS, LILO, Travelbox, Passkey, SBC, Passport, A la Carte, Zendesk, Guest Service Suite
Additional Information :SUBMITTING YOUR APPLICATIONAfter clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, World Casting Hourly Jobs WDW HourlyLocation: Orlando,FloridaJob Posting Company: "Walt Disney World Resort"The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Full-time