Health Insurance Customer Service/Retention

Private Health Insurance

Hiring Licensed (2-15 or 2-40) Self Motivated Individuals

- Punctual, Dependable, Clean/Clear Speaking Voice

Job Description: Customer Service Retention Specialist (Hourly plus Commission)

Location: Pompano Beach, FL

Salary: $16+ per hour, based on experience

Employment Type: Full-Time | Monday-Friday 9am-6pm, hours may vary

About Us:

We provide the industry standard and customer care. We are seeking energetic, motivated and dedicated Customer Service Retention Specialist to join our family.

Position Overview:

As a Customer Service Retention Specialist, you will ensure customer satisfaction and retention by addressing inquiries, resolving issues, and maintaining client relationships.

Key Responsibilities:

- Handle inbound calls

- Identify and address reasons for potential cancellations.

- Resolve customer issues efficiently.

- Build and maintain strong client relationships.

- Stay updated on our health insurance products and policies.

- Accurately document all interactions in our CRM system.

- Gather and report customer feedback.

BILINGUAL IS A PLUS

Join our team and help us deliver exceptional service to our clients!