Help Desk Analyst III

04 Jul 2024

Vacancy expired!

Description

WHAT YOU'LL DO:• Accurately document, triage, resolve, and follow-up on support tickets. Coordinate and/or serve as initial contact via telephone, email, web, for individuals needing technical assistance or service requests. • Perform basic computer software, hardware, and other IT setup and troubleshooting, onsite, on the phone, and using remote technology. • Play a major role in the onboarding of new hires and termination of staff to ensure timely creation or deactivation of accounts, readiness and delivery or recovery of necessary hardware (computer, mobile and landline), and ongoing communication to all involved. • Create, maintain, and troubleshoot the conference room audio/visual equipment, particularly Zoom rooms with iPad and Mac Mini setups. • Perform basic network and security setup and troubleshooting for switches, routers, APs, and servers. • Maintain a high degree of responsiveness to customers after the initial contact by providing informative status updates and follow-up until a solution is achieved. • Escalate more complex problems to relevant staff for resolution. • Participate in or lead projects as assigned. • Effectively communicate and collaborate with all functional areas within the Academy and its affiliates. • Work with a sense of urgency on a collaborative team while providing exemplary customer service. • Other duties as assigned.

SKILLS & EXPERIENCE:• 1-3 years of experience in the direct delivery of IT support including a call center/service desk environment. • Bachelor's degree or training and certification in a related IT field or program of study. • CompTIA A+ certification preferred.• Functional experience with Mac and PC operating systems and deployment of laptops. • Functional experience supporting Microsoft O365 users.• Knowledge of Active Directory and experience with account provisioning. • Consistent use of best practices and methodology when troubleshooting service issues. • Knowledge of TCP/IP networking. • Exemplary customer service, attention to detail, and follow-through. • Sense of urgency and the ability to resolve problems quickly and accurately. • Strong verbal and written communication skills. • Spanish and/or Portuguese a plus.

Requirements

MS Office 365, Mac OS, Zoom, Audio Visual, Conference Room Setup & Cleanup, Comptia Network+

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

  • ID: #43821457
  • State: Florida South florida 33122 South florida USA
  • City: South florida
  • Salary: $40000.00 to $55000.00 yearly
  • Job type: Permanent
  • Showed: 2022-07-04
  • Deadline: 2022-09-01
  • Category: Et cetera