Help Desk II

Description

Provide advanced technical support to resolve hardware, software, and network-related issues escalated from Tier I support.

Troubleshoot endpoint devices, peripherals, and operating systems in both remote and on-site environments.

Manage Active Directory, user permissions, and group policy changes.

Configure and deploy laptops, desktops, and other electronic devices.

Assist with system integrations, upgrades, and installations.

Maintain detailed documentation of issues, resolutions, and assets within the ticketing system.

Train Tier I staff and end-users on technology tools and processes.

Escalate unresolved issues to senior IT staff or external support teams as needed.

Monitor IT systems proactively to prevent downtime and ensure optimal performance.

Requirements

Proven experience in a Tier II/Advanced Help Desk or IT Support role.

Strong knowledge of Windows, MacOS, and mobile operating systems.

Familiarity with Active Directory, Office 365, and remote troubleshooting tools.

Experience with basic networking concepts, VPNs, and firewall configurations.

Ability to prioritize tasks and work under pressure in a fast-paced environment.

Strong communication skills and a problem-solving mindset.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .