Help Desk Technician job vacancy

Vacancy expired!

Help Desk Technician

Job Description:

CSI Companies is looking for an accomplished and organized Help Desk Technician that can provide technical support. Are you an individual who has vast knowledge and skills to handle more complex customer issues? Then you would be a great fit to provide end-user troubleshooting and support to internal and external customers. Help Desk Technician will function as part of a team, inclusive of customers, and must demonstrate written and communication skills to ensure success.

Yearly Total Pay: ($45,000-55,000)

100% Remote

Requirements:

Associate degree in computer science, information systems, or equivalent experience
Fluent in a variety of programming languages, software, and systems
Accurately diagnose and resolve general computer/technical issues
Computer Hardware Experience
Comfortable providing technical assistance and fixing issues that arise
Excellent customer service skills

Responsibilities:

Develop and provide technical coaching and mentoring to other help desk employees
Answer all incoming calls and create a ticket by documenting the reported issue and all-important details
Provide professional end-user support via telephone, email, or web
Assist users with account creation, accessing, and using IT systems
Troubleshoot performance issues and issues with browsers and plugins
Additional Help Desk Technician duties may apply

ID: #43226303
State: Florida Jacksonville 32099 Jacksonville USA
City: Jacksonville
Salary: USD TBD TBD
Job type: Permanent
Showed: 2022-06-18
Deadline: 2022-08-16
Category: Et cetera