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- Initial point of contact for customers seeking technical assistance on site and remotely.
- Perform troubleshooting steps, to both on site customers and those located in remote offices.
- Build out and deploy Windows PCs and notebooks.
- Installation and maintenance of hardware and software.
- Printer and Copier maintenance.
- Assist with resolving a wide range of IT issues, including networking, and applications.
- Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment. (Heavy lifting of IT/Computer Equipment Required)
- Able to maintain records, document, and manage tickets through Help Desk ticketing system.
- 4+ years customer support/help desk experience
- Knowledge and experience with Windows 10
- Knowledge and experience with Microsoft Office 365
- Knowledge and experience with Azure
- Knowledge and experience with Active Directory and group policies
- Knowledge and experience with iPhones
- Knowledge and experience with VDI
- Experience with detailed documentation and ticketing
- Ability to work independently and communicate clearly
- Must possess strong troubleshooting skills.
- Ability to prioritize and handle multiple projects simultaneously.
- Willingness to learn new systems and skills.
- Ability to define problems, collect data, establish fact, and draw valid conclusions.
- Outstanding customer service skills and time management skills.
- Effective communication skills, both written and verbal.
- Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.