Helpdesk Support 2

21 Jun 2024

Vacancy expired!

Helpdesk Level 2 Job Description

Responsibilities
  • Initial point of contact for customers seeking technical assistance on site and remotely.
  • Perform troubleshooting steps, to both on site customers and those located in remote offices.
  • Build out and deploy Windows PCs and notebooks.
  • Installation and maintenance of hardware and software.
  • Printer and Copier maintenance.
  • Assist with resolving a wide range of IT issues, including networking, and applications.
  • Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment. (Heavy lifting of IT/Computer Equipment Required)
  • Able to maintain records, document, and manage tickets through Help Desk ticketing system.

Skills
  • 4+ years customer support/help desk experience
  • Knowledge and experience with Windows 10
  • Knowledge and experience with Microsoft Office 365
  • Knowledge and experience with Azure
  • Knowledge and experience with Active Directory and group policies
  • Knowledge and experience with iPhones
  • Knowledge and experience with VDI
  • Experience with detailed documentation and ticketing
  • Ability to work independently and communicate clearly
  • Must possess strong troubleshooting skills.
  • Ability to prioritize and handle multiple projects simultaneously.
  • Willingness to learn new systems and skills.
  • Ability to define problems, collect data, establish fact, and draw valid conclusions.
  • Outstanding customer service skills and time management skills.
  • Effective communication skills, both written and verbal.
  • Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally.
AA, BS/BA in IT, CS, or related fields, or Relevant experience and Industry Certifications

  • ID: #43427695
  • State: Florida Bocaraton 33427 Bocaraton USA
  • City: Bocaraton
  • Salary: Up to $70,000
  • Job type: Permanent
  • Showed: 2022-06-21
  • Deadline: 2022-08-01
  • Category: Et cetera