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; ;Summary:Assists patients with menu selections and meal service based on the physician-ordered diet parameters.;Detailed responsibilities:Receives and responds to phone calls regarding patient and guest meal orders. Maintains and documents food preferences, diet orders and food allergies.
Helps patients to make menu selections that comply with their dietary requirements and restrictions.
Ensures that patient meal process is completed in accordance with time expectations.
Assists with patient/guest satisfaction initiatives. Resolves, refers, and/or reports service quality issues as appropriate.
Assembles patient meal trays based on menu selections made in compliance with the patients dietary requirements and restrictions.
Collaborates with assigned nursing units to enhance the patient experience.
Competencies and skills:Essential:STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
MEAL DELIVERY: Prepares and delivers meals to patients.
KITCHEN SANITATION: Maintains food service area, supplies, and equipment in a clean and sanitary condition.
ACCURACY: Completes work assignments within established quality and/or quantity standards.
PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
HAND HYGIENE: Practices appropriate hand hygiene to impede spread of infection and disease.
;;Education:Essential:High School Diploma or Equivalent
;Credentials:Education equivalent experience:Essential:;Other information:Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.Required Work Experience: 1 year customer service related experience.;;Working conditions:Essential:Bending and Stooping ; ; ; 60.00%
Climbing ; ; ; 20.00%
Keyboard Entry ; ; ; 60.00%
Kneeling ; ; ; 20.00%
Lifting or Carrying 0 - 25 lbs Non-Patient ; ; ; 60.00%
Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient ; ; ; 40.00%
Pushing or Pulling 0 - 25 lbs Non-Patient ; ; ; 60.00%
Pushing or Pulling 26 - 75 lbs Non-Patient ; ; ; 40.00%
Reaching ; ; ; 60.00%
Repetitive Movement Hand/Arm ; ; ; 60.00%
Sitting ; ; ; 40.00%
Standing ; ; ; 60.00%
Walking ; ; ; 60.00%
Audible Speech ; ; ; 60.00%
Hearing Acuity ; ; ; 60.00%
Smelling Acuity ; ; ; 60.00%
Taste Discrimination ; ; ; 60.00%
Depth Perception ; ; ; 60.00%
Distinguish Color ; ; ; 60.00%
Seeing - Far ; ; ; 60.00%
Seeing - Near ; ; ; 60.00%
Bio hazardous Waste ; ; ; 60.00%
Biological Hazards - Respiratory ; ; ; 60.00%
Biological Hazards - Skin or Ingestion ; ; ; 60.00%
Blood and/or Bodily Fluids ; ; ; 60.00%
Communicable Diseases and/or Pathogens ; ; ; 60.00%
Dust ; ; ; 40.00%
Gas/Vapors/Fumes ; ; ; 40.00%
Hazardous Chemicals ; ; ; 40.00%
Computer Monitor ; ; ; 60.00%
Domestic Animals ; ; ; 20.00%
Extreme Heat/Cold ; ; ; 40.00%
Fire Risk ; ; ; 40.00%
Heating Devices ; ; ; 40.00%
Moving Mechanical Parts ; ; ; 60.00%
Needles/Sharp Objects ; ; ; 40.00%
Potential Electric Shock ; ; ; 40.00%
Wet or Slippery Surfaces ; ; ; 60.00%
; ;;Organizational Profile:When the City of Miramar was founded back in 1955, fewer than 200 people lived there. Today, it's home to 200,000 residents who can call upon Memorial Hospital Miramar when they need outstanding compassionate care. With 178 beds, Memorial Hospital Miramar includes 162 acute-care beds, a 16-bed Level II NICU, and The Family Birthplace, which has welcomed nearly 30,000 babies into the world since the hospital opened in 2005.Services also include:Cardiac Telemetry Unit
Imaging Services
Intensive Care
Women's Services
Adult and Pediatric Emergency Departments
Joe DiMaggio Children's Hospital Pediatric Therapy Services
[U18] Sports Medicine for athletes 18 and younger
Memorial Rehabilitation Institute
Memorial Hospital Miramar has been named by Truven Health Analytics and Modern Healthcare magazine as one of the nation's 100 Top Hospitals, and has won the Guardian of Excellence Award from HCAHPS Press Ganey every year since 2008.Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Full-time