Houseperson- Novotel Miami Brickell

Purpose:          To service guest rooms in accordance with Novotel Miami Brickell Standards.Reports to:      Executive Housekeeper, Assistant Executive Housekeeper, Housekeeping Supervisors Essential Functions:  Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.  Responsible for servicing an assigned number of guest rooms  Keeps the supply cart and immediate work areas neat and organized at all times  Checks all equipment prior to and after its use to ensure that it is in good working order  Removes room service tables, trays and garbage from guest rooms  Strip bed using proper techniques and change bed linens on a daily basis  Removes soiled towels and replace as needed  Place soiled linens and towels down linen chute.  Clean shower walls, tub, sink vanity (all items on counter ),  toilet and floor  on a daily basis  Spot clean walls, window glass and sill, doors and baseboards  Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.  Replace any stationery items and in-room amenities as needed  Replace any used drinking glassware with sanitized ones  Replace terry and robes as needed  Clean  refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote  Cleans all mirrors and picture frames throughout room on a daily basis  Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance  Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping/loss prevention office  Recycle at every opportunity (newspaper, glass bottles, etc.)  Knows and uses all the Heartist Model and Novotel Miami Brickell standards for the department.   Performs any special duties as assigned by management. Hotel Specific Essential Functions:     Greet Guests meeting the 10/5 standard Enters guest room following appropriate security standards Have knowledge of  overall hotel facility and various services Tools and Equipment:The Heartist Model Culture:  Enlivens the guest experience by applying Novotel Miami Brickell Core Principles and standards daily. Operate vacuum cleaner and handling procedures of various cleaning chemicals (SDS, right to Know program and Blood borne Pathogens). Use of telephone system Use of department paging/radio communication system Working environment: Constant mobility (walking, standing, bending, use of hands), lifting up to 25 lbs., pushing of  carts or luggage like carts, bags with linens or trash.