HVAC Dispatcher

Job Description

We are seeking a highly organized and customer-focused HVAC Dispatcher to join our team. In this critical role, you will be responsible for scheduling and dispatching HVAC technicians to service, maintenance, and installation calls. You will act as a central point of contact between customers, field staff, and internal departments—ensuring timely, efficient, and high-quality service delivery.

The ideal candidate is a strong communicator with excellent multitasking skills, thrives in fast-paced environments, and takes pride in providing top-tier customer support.

Key Responsibilities

Coordinate and dispatch HVAC technicians to job sites based on location, skill set, and job priority

Monitor technician schedules throughout the day, adjusting as needed to accommodate emergencies or changes

Serve as the primary contact for customers, providing updates, answering inquiries, and resolving service-related concerns

Support field technicians with logistical or informational needs to ensure job completion

Maintain accurate records of service calls, work orders, technician hours, and job progress in the dispatch system

Prioritize service calls based on urgency, customer needs, and technician availability

Communicate effectively with the service team and other departments to ensure smooth operations

Assist with administrative tasks such as billing support, report generation, and data entry

Qualifications

High school diploma or equivalent (Associate’s degree or vocational training preferred)

2+ years of experience in dispatching, scheduling, or a customer service role—HVAC or trades industry experience

Strong organizational and time-management skills

Excellent verbal and written communication abilities

Ability to remain calm under pressure and manage multiple priorities

Proficiency with dispatching software, CRM systems, and Microsoft Office Suite

Familiarity with HVAC terminology and services

Benefits

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Ongoing training and career development opportunities

Schedule

Monday to Friday, 8:00 AM – 5:00 PM