Implementation Project Manager

What We Need FLEETCOR is currently looking to hire an Implementation Project Manager within our TA Connections division. This position falls under our Lodging line of business and is located in Miami, FL. In this role, you will be part of a growing team of project management professionals shaping our organization's PMO to ensure that client implementations run smoothly, including meeting the agreed Go Live dates and deliverables, ensuring that all proper communications channels with relevant stakeholders are in place, communicating status of key activities, documenting risks and potential issues, and planning. This role is the primary liaison between the airline client and TA Connections' internal functions (IT, Operations and Account Management) for technology implementations. This role provides the Account Manager and key stakeholder's project status information, meeting minutes and agreements, project risks and impact assessments. Y ou will report directly to the Director of Implementations & Project Management and regularly collaborate with various departments.

• Assigned workspace in Miami
• Company-issued equipment + remote access
• Monthly home internet stipend

• Gathering business requirements from stakeholders, document specifications, create and develop project and sprint schedules to ensure successful delivery of the project
• Generating and maintaining implementation project plans, validate the scope, monitor performance against plan
• Managing client expectations around service delivery, scope, and schedule
• Reporting on project risks, challenges, and opportunities to meet/improve the deadlines
• Coordinating and prioritizing project tasks, communicate status to clients, project sponsors and senior management
• Providing and coordinating project management documentation and communication channels
• Maintaining in-depth knowledge of the features, functionality, and benefits of all of TA Connection internal processes and systems in order to provide: potential solutions to issues, training to internal & external users, and support to the business development team with sales pitches and Demo's
• Maintaining an understanding of internal systems constraints and processes and considers these when developing implementation plans
• Working directly with airline clients to understand their needs and concerns during the technology-development process, guaranteeing that all needs and requirements are considered and covered in the implementation project, and gaps are defined and provided to business and IT teams for review
• Traveling on-site to work in client's office, ensuring the project is implemented within contractual obligations and regulatory requirements
• Managing and monitors system issues & requests that were generated during the initial stages of the project as well as during testing
• Identifying gaps in systems performance and service delivery
• Escalating and tracking the resolution of system's errors and failures and recommending possible solutions.
• Acting as a client champion within the organization and drives continuous improvement of our products and services to maintain competitive lead in the market

• Project Management Professional (PMP) certification preferred
• BS or BA degree; Management Information, Engineering, Information Technology preferred
• 2-4 years' experience managing software implementations and other IT related projects required
• Excellent people skills and a customer-focused approach to establish and build relationships with airline client IT and Operations groups
• Traveling on short notice and staying for certain periods of time working at the client's office will be required (up to 10% of the time)
• Excellent communication skills, ability to manage multiple competing priorities, and skilled at stretching resources
• Strong troubleshooting skills
• Familiarity with technical aspects of projects
• Knowledge in Crew Management systems such as AIMS, Sabre CrewControl, CrewTrack, CrewManager, Aircrew, Netline, Merlot, Jepessen, etc. a plus
• Familiarity with both Agile and Waterfall project methodology
• Maintains working knowledge of our proprietary software, MS Project Systems, along with MS Office Suite (Project, Word, PowerPoint, Excel and Outlook)

• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.