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Waldorf Astoria Orlando is looking for an In-Room Dining Captain to join the Food and Beverage Team!Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet ofbanquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.
Classification: Full-Time
Shift: Various - must have availability to work weekdays, weekends, and holidays.
Pay:
$9.18 per hour plus tipsWant to learn more? Hotel Website (https://www.waldorfastoriaorlando.com/),Facebook (https://www.facebook.com/waldorforlando),Instagram (https://www.instagram.com/waldorforlando/)What will I be doing?As an In-Room Dining Captain, you would be responsible for assisting management in the delivery and service of food and beverage items to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Provide supervision including, but not limited to, ensuring order rotation among servers and ensuring guest satisfaction
Set up room service trays and tables to prepare for incoming orders
Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
Present checks to guests and obtain payment
Return payments/signed checks to order taker
Respond to guest inquiries and resolve guest issues in a timely, friendly and efficient manner
Perform order taker duties and answer room service telephone, as needed
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (https://www.greatplacetowork.com/certified-company/1000367)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job: Room ServiceTitle: In-Room Dining Captain - Waldorf Astoria OrlandoLocation: nullRequisition ID: HOT09JOWEOE/AA/Disabled/Veterans
Full-time