IT Analyst

Job DescriptionThe IT Coordinator II acts as a liaison between project sponsors and software development team to align technology organization goals with business and department-specific needs. The Coordinator II will collaborate with business users to assess and triage defects or needs for new features. They will also test all software and report changes to ensure optimal deliverables are handed off to users.The Coordinator will analyze and document business requirements and application objectives to help the development team design application enhancements to meet the desired functionality; the position will coordinate client support and training of supported applications.Job ResponsibilitiesResponsible for proactive support and maintenance around POS systems.

Provides technical support of applications, interfaces and any customizations.

Monitors support issues, ensures resolution plans and reports progress to management.

Provides excellent customer service.

Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.

Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.

Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements.

Responsible for communicating any challenges to management, vendor and/or application owners and for coordinating testing and implementation of fixes.

Develops and executes test and quality assurance strategies and plans.

Ensures that proper version control is strictly adhered to and that operational risk is minimized accordingly.

Communicates with users regarding any system enhancements and or scheduled upgrades.

Participate in technical and functional training classes as necessary or required

QualificationsExtensive point of sale experience is required.

4 to 6 years of progressively responsible experience including, but not limited to, in depth, hands on expertise hospitality and Point of Sales systems.

Strong analysis, organization, communications, interpersonal skills and project management skills are essential.

Must be willing to work necessary hours, which may include nights, holidays and weekends.

#FSNE-100EducationAbout AramarkOur MissionRooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.About AramarkThe people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/VeteranAramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.