IT Business Analyst

PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting Services. People. Solutions. Results. Founded in 2003, PSR Associates, Inc. is headquartered in Atlanta, GA, with additional offices in Tampa, FL; Washington, D.C.; Charlotte, NC; Austin, TX; and Irvine, CA. Trusted, connected, experienced and fast, PSR Associates delivers the right talent to help leading companies perform at their best. IT Business Analyst Position Description We are seeking two (2) IT Business Analysts to join our team. The selected candidates will work partially onsite in Tallahassee, FL and partially remotely. Summary: The IT Business Analysts will work with stakeholders and development team to determine requirements as well as:

• Communicate changes, enhancements, and modifications verbally or through written documentation.
• Be perceptive, creative and a reliable problem-solver.
• Be independently motivated to take end-to-end ownership of tasks.
• Ensure technology solutions align with business needs and strategic goals.
• Research, document, test, and leverage business solutions
• Create deliverables such as activity diagrams, use cases, user stories, entity-relationship diagrams, test scripts, etc.
• Verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Troubleshoot and resolve complex problems utilizing knowledge of software applications and configuration.
• Perform quality assurance / testing of products and solutions.
• Maintain procedures manuals, topic papers, build notes, and system documentation.
• Develop/program system enhancements.
• Support User Acceptance Testing (UAT)

• Ability to understand customer requirements and translate these into solution specifications and system designs and communicate effectively with both technical and business team members.
• Ability to express complex technical concepts (APIs, Architecture, System Design) effectively to people of varying disciplines and levels within the organization.
• Proven ability to be motivate and drive cross-functional teams with attention to detail and strong negotiating skills with minimal direction.
• Excellent written and verbal communication skills, demonstrated initiative, strong work ethic, attention to detail, and a desire to succeed.

• Bachelor s degree in Business Administration, Computer Science, Engineering, MBA or related field preferred.
• Knowledge/experience with Florida Safe Families Network (FSFN) preferred.
• Knowledge/understanding of FSFN technical architecture preferred.
• Experience using JIRA and Azure Dev Ops preferred.
• Experience using Rational ClearCase and ClearQuest preferred.
• Experience operating within an Agile development methodology.
• Experience in a technical business systems analyst position with a proven track record to work under pressure and deliver.
• Experience with Child Welfare applications and functionality preferred.

• Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.