IT Business Analyst

job summary:

• Liaise between the engineering team and the support teams, acting as an information source and communicator between them.
• In charge of assessing on demand automation and making suggestions for how they can better meet business needs.
• Understand automation options, limitations, and future possibilities. Communicate current capabilities to support teams and work with them to shape requirements accordingly.
• Understand strategic business needs and plans for growth.
• Utilize data and draft reports to develop business insight to assist decision-making.
• Keep up to date on the latest applications of information technology.
• Analyze complex business problems and determine an automated solution
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Create implementation requirements and develop automation plans with stakeholders based on organization's technological needs and requirements.
• Enhance the quality of IT products and services.
• Translate conceptual user requirements into clear, detailed functional requirements.
• Document current processes and models to understand inefficiencies or gaps

• Bachelor's degree (or equivalent years of experience).
• Business analysis certification (e.g., CBAP) is preferred.
• Relevant fields of study include business, business analytics, computer systems or information technology.

• Experience determining the explicit and implicit needs and requirements of various stakeholders.
• Ability to quickly learn the objectives, structures, operations and policies of a new business area.
• Solid problem resolution, negotiation and influencing skills.
• Demonstrated ability to engage both support teams and business partners to achieve target outcomes.
• Proven interpersonal skills and an ability to influence senior leaders and peers.
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Experience creating documentation such as business cases or business requirements summaries.
• Adaptability and willingness to learn new skills.
• Technical support or technology background
• Experience designing automation and process workflows
• Ability to conceptualize end-to-end processes
• Experience designing automation workflows
• 2+ years of experience with Agile methodology utilizing Jira & Confluence
• Intermediate Excel experience creating pivot tables and analyzing data, power query experience preferred
• Intermediate PowerPoint experience

• Analyze complex business problems and determine an automated solution
• Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
• Create implementation requirements and develop automation plans with stakeholders based on organization's technological needs and requirements.

• Experience level: Experienced
• Minimum 8 years of experience
• Education: Bachelors