IT Infrastructure Analyst

IT Infrastructure Analyst in Jacksonville, Florida Posted 05/02/22

• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

• Identify and analyze business needs related to access to systems
• Conduct requirement gathering and research to find proper resources for delegating requests, and provide communication and updates related to provisioning and deprovisioning users to managers and associates.
• Make recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Translate business requirements into the appropriate requests and works with all members of the team to execute the onboarding/offboarding successfully.
• Engage appropriate teams to execute changes required to complete transitions to and from the Bank.
• Prepare and maintains technical documentation to guide system users related to our onboarding processes and tools.
• Coach and review work of users who submit requests to Information Technology.

• 3+ years of relevant background experience
• Experience with identifying business systems needs
• Experience with making recommendations for business systems solutions or improvements
• Experience reviewing work done on request tickets to IT