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Our direct client in the insurance Industry is in need of an IT Project Manager / Senior Project Manager, with strong CRM (Salesforce, Dyanamics) experience, for a contract-to-hire role. The individual will be responsible for overseeing the planning, development, and implementation of project efforts that utilize information technology solutions, principles, standards, and best practices for CRM platforms. They will Develop, establishes, and maintains project management standards and procedures. Throughout the project lifecycle, obtains feedback to ensure that project efforts meet customer expectations for contracted time, cost, and performance.
The role will be a hybrid of 3 days onsite in their Downtown Orlando office, and 2 days remote. Employees are offered medical, dental, vision, 401(k), and commuter benefits.- Manage multiple technology projects from intake to delivery within established project management standards
- Strong expertise in leading large CRM (Salesforce, Dynamics) programs and projects
- Strong focus on managing and tracking CRM project tasks
- Extensive experience Managing large Marketing and business operations programs
- Align programs, projects and operations to AP's strategic objectives
- Establish and manage project scope, timeline, track budget and spend
- Measure, rank and prioritize programs and projects
- Drive efficiencies related to project execution
- Identify & manage risks, develop mitigation & contingencies to respond to the risk. Understand how to navigate the project to getting back on track when issues are on hand. Escalate to leadership as needed
- Develop communication plan, escalation path through stakeholder analysis
- Capture and help prioritize project change requests that can include new requirements, features, functions, operational constraints, regulatory demands and technical enchantments, assess & articulate impact in terms of timelines, scope and budget
- Facilitate estimation and management of the financial resources of a project or group of projects
- Escalate project issues to leadership as needed
- Capture and help prioritize project change requests that can include new requirements, features, functions, operational constraints, regulatory demands and technical enchantments, assess & articulate impact in terms of timelines, scope and budget
- Assess and forecast resource needs and ongoing resource allocation on project, performs impact analysis on staffing where project scope may have changed - as well as effective use of metrics, and reporting
- Collaborate with Procurement (as needed) to assess vendors, SOWs, RFPs, RFQs and other project related contracts
- Understands the various audience groups and communicates accordingly.
- Track and reports project statuses on a timely basis to IT leadership, stakeholders and sponsors
- Some travel will be required, as needed
- Experience managing projects in Insurance and/or Banking software applications Deep Experience managing large Salesforce and/or Dynamics projects
- Bachelor's degree required, or higher education level, or foreign equivalent, preferably in area with Information Technology or Software Engineering emphasis.
- Project Management Professional (PMP) Certification is preferred.
- Minimum of 10 years of professional experience managing application development projects
- Strong oral communication skills, customer service mindset, and good teamwork ability
- In-depth understanding of the Software Development Lifecycle and PMI methodology for project management.
- Knowledge and exposure to Agile methodologies is a plus