RESPONSIBILITIES:Kforce has a client in Tampa, FL that is seeking an IT Service Desk.
Responsibilities: In this role, the IT Service Desk will be providing IT technical support via phone or chat Learn new support technology as required Perform administrative tasks related to time keeping and misc tasks Develops a strong understanding of the business and can relate problems to business impacts Understands how to triage and prioritize issues and will escalate problems to management The IT Service Desk maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment Performs other duties as assignedREQUIREMENTS: 1+ years of experience in IT Service Desk role Excellent customer service skills Demonstrated interpersonal/verbal communication skills Demonstrated written communication skills MSFT products Windows OS Basic Windows networks Basic Exchange server Citrix experience Experience working in a Help Desk environment Microsoft Office Suite experienceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.- ID: #31651769
- State: Florida Tampa bay area 33618 Tampa bay area USA
- City: Tampa bay area
- Salary: Competitive
- Job type: Contract
- Showed: 2022-01-15
- Deadline: 2022-03-15
- Category: Et cetera