IT User Support Specialist

IT User Support Specialist in Jacksonville, Florida Posted 11/12/21

• Fortune 100 Financial Services Company
• 100-year history of dedication to customer satisfaction, success and growth
• Tremendous growth and new business strategy leading to the need for new talent
• Significant investments in cutting-edge technology

• Culture: Excellent work environment that fosters collaboration
• Growth: Ability to make an impact on the direction of the organization
• Opportunity: Gain hands-on experience working with cutting-edge technology
• Stability: Recent financial performance of the company has reported record profits

• Jacksonville, FL

• Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
• Working with callers and other help desk specialists to resolve normal and unusual information system problems.
• Evaluating the efficiency of new tools and utilities used for help desk services.
• Monitoring and categorizing incoming calls, analyzing frequently-asked questions and defining procedures.
• Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.

• Answers queries by telephone or self-service ticket in support computer hardware, software, network, system/application access, and telecommunications systems.
• Reads technical manuals, confers with users, or conducts computer diagnostics to provide technical support andresolve problems.
• Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Alerts management to recurring problems and patterns of problems.
• Reviews daily processing logs and set or revise schedules.
• Maintains internal records and may catalog, disperse, and return tapes/disks.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• High School Preferred
• Physical Requirements - Sedentary