Level 1/2 IT Support

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Qualifications:

Previous experience in IT, customer service, or other related fields

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanor

Security+ Certification Required

Requirements:

Knowledge of Windows 7/8/10/11,2008/2012/2016/2019/2022

Detail-oriented, communicate technical knowledge and solutions to non-technical personnel.

Knowledge of and experience with routers, switches, network connections and devices.

Interpersonal skills.

Troubleshoot and solve problems over the phone,

Proactive about improving processes, where they exist, suggesting new processes when needed.

Working knowledge of backup products, including Backup Assist, AppAssure, System Recovery, Backup Exec.

Working knowledge of SMTP, DNS, DHCP, VPN, Terminal Services, FTP.

Learn and apply complex technical and theoretical information.

Employer has a dress code and grooming standards that are to be followed

Access to transportation/vehicle

Valid FL driver's license with clean driving record

Due to the nature of the job written and verbal communication skills in the English language.

Overtime if needed.

Work with and learn new technologies as they are released and implemented.

Employer does background check.

Only US Citizens or Green Card Holders.

If you apply and are not qualified, you are agreeing to be contacted for training. If you would like to apply for training, click on the link below.

https://yourit.lpages.co/wgseptember2023/