Vacancy expired!
YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about.
What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don't take our word for it.• Military Times 2021 Best for Vets Employers• WayUp Top 100 Internship Programs• Forbes® 2022 The Best Employers for New Grads• Forbes® America's Best Employers• Newsweek Top 100 Most Loved Workplaces• Fortune Best Workplaces for Women• Fortune 100 Best Companies to Work For®• Computerworld® Best Places to Work in ITBasic Purpose To serve as provider and subject matter expert (SME) for an assigned area delivering service to the organization. To provide forward-looking, industry perspective and is responsible for the full lifecycle process of the service including definition, execution, and governance. To develop and implement resource strategy for the respective service. The Manager will oversee Consumer Identity and Access Management (CIAM) services with high complexity of low to medium maturity. Operates with little to no supervision in a complex environment and partners with the peer Employee Identity and Access Management Manager reporting to the AVP of IAM. Provides in-depth market assessment of potential vendors and partners with Vendor Managers to prepare contracts with approved vendors.Responsibilities• Establish, document and implement Consumer Identity and Access Management (CIAM) services, capabilities, roadmap, and policies and procedures to key stakeholders and consumers across the enterprise• Be a change agent to help lead team from a waterfall to a Scaled Agile Framework team (SAFe)• Develop and define clear core work definitions, process flows and operating models; demonstrate the complete life cycle and capabilities of the Service • Leverage standard templates, tools and organizational strategy to define future of ISD Consumer Identity and Access Management (CIAM) services and ensure practices and processes are standardized and repeatable• Guide and analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance • Bring external perspective and ideas from relevant sources, keep current with technology, government/policy impacts and industry best practices • Partner with Enterprise Architects to determine and define the technical architecture required to implement and support the Service • Collaborate with Information Security teams to provide requirements for new identity management tools for automated provisioning and recertification• Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs • Develops workforce strategy and resource plan (skills, competencies, team size) for each service • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)• Ensure effective and efficient allocation of staff resources (supply) to service projects and initiatives (demand) by scoping out length and duration of projects • Establish workforces by identifying the skills required to fulfill project portfolio needs and provide a steady availability of high quality resources • Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals• Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Service(s) functions • Partner with ISD (Information Technology) Resource and Vendor Managers to ensure that the right resources (skills, competencies, team size) are available and obtainable • Provide constructive and actionable feedback to resources, Resource Managers and Vendor Managers to ensure expected performance and satisfy service SLAs • Ensures compliance with Navy Federal's ISD standards, practices and processes• Performs supervisory/managerial duties:• Ensure adequate/skilled staffing; select employees• Establish performance goals and priorities• Prepare, conduct and review performance appraisals• Develop, mentor and counsel staff• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)• Ensure section/branch goals and objectives align with division/department strategy• Ensure efficiency of operations• Leadership Level• Perform other related duties as assignedQualifications • Bachelor's Degree in Information Technology, Computer Science or other related field• Significant experience working in a large IT organization with responsibility for overseeing an Identity and Access Management domain and controls program, preferably in a financial services organization.• Significant experience with vendors and management of vendor contracts and statements of work.• Significant experience with Identity and Access Management vendors like Transmit, RSA, Lexis Nexis, ForgeRock, Ping, Microsoft, SiteMinder, and/or CyberArk • Significant experience with Fraud detection and Interactive Voice Response vendors such as RSA, Pindrop, Nucance, Daon, etc.• Significant experience in Identity Proofing and vendors such as Lexis Nexis, Experian, IDMe etc.• Significant experience in working with all levels of staff, management, stakeholders, vendors• Significant experience in supervising and leading professional IT staff• Experience in leading, guiding and coaching professional staff• Experience in resource allocation and management• Experience in managing personnel and information technology resources• Advanced knowledge of Service Life Cycle and Agile Certified• Advanced verbal and written communication skills• Advanced research, analytical, and problem solving skills• Effective in producing desired results and achieving goals and objectives• Experience in working with all levels of staff, management, stakeholders, vendors• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely• Effective skill relationship building, negotiation and facilitation skillsHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.Salary Range: $116,200 - $213,000 annuallyNavy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.Posting End Date: 3/27/23Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. #LI-Hybrid Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Employee ReferralsThis position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.