The Manager of Success Centre will lead a team of early in career Customer Success Guides (CSG) responsible for delivering Success at Scale for all Digital, Commercial and Mid-Market Customers, making every customer committed to ServiceNow for life. The role is based at our Orlando location and is critical to ensuring the success and growth of our customers through their journey with us. The Success Centre team will use in-person and technology interventions to deliver a consistent service and one face to customers.  The ideal candidate will be responsible for coaching and developing their team while driving successful customer outcomes, leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.Key Responsibilities:Develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadershipExecute the strategy and alignment of customer success for all customers managed by the Centre, delivering value for all customers on their journey Adoption and use of digital and AI based technologies is critical to the scaling, impact and cost effectiveness of the businessLead business planning for respective CS vertical / sub-vertical aligned with the company’s overall strategic directionManage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accountsManage and grow a team of Customer Success Guides, responsible for inspiring, growing, guiding, and mentoring your teamDevelop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partnersPartner with Customer Success to ensure that our product is understood and positioned well by the Customer Success GuidesDrive continuous improvement by working actively with cross functional teams to innovate and find ways for the Guides to increase productivity