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Our Name Change Department is responsible for handling our owners’ requests to transfer title, make name changes, clear title for deceased owners as well as assist in filing insurance claims for owners with mortgage protection coverage. As a Agent Title Specialist, you will partner with our owners as well as internal customer service departments and external entities to handle title issues.  The person in this role will be responsible for receiving calls from owners and handling the title requests generated from these phone calls as well as performing daily clerical tasks pertaining to correspondence. The person that would be a fit for this role must possess good communication skills, good phone skills, as well as the ability to multitask in a fast-paced environment.ResponsibilitiesSpend up to 6 hours daily on the phone (receiving and returning calls).Initiate correspondence to owners based on their requests (requests received from phone calls, emails or mailed correspondence).Review incoming correspondence and make appropriate decisions and responses.Data entry in our Account Inquiry system to update Names/Addresses and product contract documents.Provide excellent customer service to our owners.