Online Orders Fullfilment

- Process and manage online orders in a timely and accurate manner: Printing, preparing, packing, shipping.

- Manage and maintain the e-commerce platform, ensuring accurate product listings, pricing, and inventory levels.

- Process shipping claims, refunds, communicating with customers and take proper action.

- Communicate with customers to ensure order details are correct and address any inquiries or concerns

- Analyze order information to identify potential issues or discrepancies and take appropriate action

- Collaborate with other departments to coordinate order fulfillment and delivery

- Upsell additional products or services to customers when appropriate

- Maintain accurate records of customer interactions and transactions

- Analyze sales data and trends to identify opportunities for growth and improvement.

QUALIFICATIONS

- Experience in E-commerce platforms and software, Shopify experience preferred.

- Fluent in Spanish and English, both written and verbal

- Strong sales and upselling skills

- Excellent communication and customer service skills

- Ability to analyze information and make informed decisions

- Familiarity with phone etiquette and professional communication

- Must be able to lift over 30 pounds, bend-over and move materials as required.

- Strong attention to detail and organizational skills.

- Knowledge of order picking, packing, shipping, and receiving processes.

- Ability to work independently as well as collaboratively in a team environment.

We are looking for a responsible, outgoing personality individual, someone with charisma, smart, used to work in a fast-paced environment.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

UNQUALIFED APPLICANT WILL NOT BE CONSIDERED.

NO APPLICANTS FROM AGENCIES WILL BE CONSIDERED.

CLEAN CRIMINAL RECORD, UNRESTRICTED D.L. NEEDED