Operations Assistant

Why Choose Suddath to “Move” your Career to the Next Level?At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.What We Offer!

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

Paid Time Off (PTO) and paid company holidays

A tuition reimbursement plan where employees are encouraged to continue their education and development

For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General position summary:This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are metEssential Duties & Responsibilities:

Assist in monitoring and tracking shipment status to ensure delivery dates are met

Update database with notes regarding changes and communications – weights, dates, addresses changes, etc

Effectively communicate with agents and customers via telephone and email regarding status of shipment

Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments

Assist with sending required documentation and paperwork to the bases

Additional administrative tasks including data entry and phones

Overtime is required during peak season

Other duties as assigned

Skills Required

Excellent customer service and communication skills (verbal and written)

Ability to work under deadlines and within specific time frames

Exceptional ability to identify, analyze, and solve problems

Ability to articulate a vision and then motivate others for engagement

Self-motivated; works with resourcefulness, urgency and with minimum supervision

Strong ability to prioritize and re-prioritize as situations change throughout the workday

Ability to cultivate the strengths of subordinates and peers

Strong documentation, planning, and organizing skills

Other Duties & Responsibilities:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Education & Experience:

Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.

TRAVEL:

No travel required.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports.

Ability to speak effectively before groups of customers or employees of organization.

Excellent written and verbal communication skills.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking

Planning/Organization:

Ability to prioritize and re-prioritize as situations and needs change throughout the workday

Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Working Conditions:

Cubicle working environment

Noise level in the work environment is usually moderate

Physical/Environmental Demands:Activity:

Stand - Under 1/3 Time

Walk - Under 1/3 Time

Sit – Over 2/3 Time

Use hands to finger, handle, or feel - Over 2/3 Time

Reach with hands and arms – 1/3 to 2/3 Time

Climb or balance – None

Stoop, kneel, crouch or crawl – Under 1/3 Time

Talk or hear – over 1/3 to 2/3 time

Taste or smell – None

Other - None

Physical Activity Level:

The employee must occasionally lift and/or move up to 10 pounds.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.