Ops Consumer Supports Analyst - 67980022

OPS CONSUMER SUPPORTS ANALYST - 67980022 Date: Aug 9, 2024 Location: TALLAHASSEE, FL, US, 32399 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 835103 Agency: Agency for Persons with DisabilitiesWorking Title: OPS CONSUMER SUPPORTS ANALYST - 67980022Pay Plan: TempPosition Number: 67980022 Salary: $19.50 Hourly - $40,560.00 Annually Posting Closing Date: 08/16/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) AGENCY FOR PERSONS WITH DISABILITIES POSITION: Office Operations Consultant I -Other Personal Services (OPS) WORKING TITLE: Consumer Supports Analyst POSITION NUMBER: 67980022 OPEN COMPETITIVE OPPORTUNITY CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

Annual and Sick Leave benefits.

Nine paid holidays and one Personal Holiday each year.

State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.

Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ).

Flexible Spending Accounts.

Tuition waivers.

And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com .

Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$19.50 Hourly - $40,560.00 Annually

Position Summary

This Other Personal Services (OPS) position provides administrative and programmatic support to facilitate the operations related to client services.

The Work You Will Do

Prepares, mails, and tracks notices to and from clients related to programs and services, including the managed care pilot program, home and community-based waivers, pre-enrollment, employment, and other programs.

Enters and maintains data in agency business systems related to client programs and services following established rules, statutes, and procedures. Provides technical assistance to region staff and consumers. Performs quality assurance checks on program enrollment requests and other program data to ensure accuracy and completeness.

Performs administrative and clerical duties related to programs and services for agency clients.

Performs other duties as assigned.

Minimum Qualifications

High School diploma or equivalent.

Must have at least two years of professional and verifiable experience with administrative tasks or providing support in an office environment.

A college degree may substitute the required years of experience.

Knowledge, Skills, And Abilities

Knowledge of:

Microsoft Office Programs (Word, Excel, Outlook, Teams, & SharePoint).

Ability to:

Enter data in a professional work setting.

Multi-task effectively.

Use tracking systems to monitor and complete work assignments within required timeframes.

Understand, interpret, demonstrate, and manage oneself and to handle interpersonal relationships.

Listen and understand what others may be saying and asking questions.

Exercise critical thinking skills, including analyzing available information, observations, and evidence in order to determine appropriate action.

Manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Effectively communicate, respectfully conversing with others to achieve a desired outcome.

Use APD business systems to carry out job duties.

Demonstrate Skills in:

Demonstrate and provide responsive customer service.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.

Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies. Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting. APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9). All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Nearest Major Market:Tallahassee