OPS SYSTEM PROJECT CONSULTANT - 64802076 Open Competitive

OPS SYSTEM PROJECT CONSULTANT - 64802076 Open Competitive Date: Oct 24, 2024 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 840029 Agency: Department of HealthWorking Title: OPS SYSTEM PROJECT CONSULTANT - 64802076 Open CompetitivePay Plan: TempPosition Number: 64802076 Salary: $24.00 Hourly Posting Closing Date: 10/30/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Division of Medical Quality Assurance Open Competitive Opportunity ATTENTION CANDIDATES To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).

Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.

Responses to Qualifying Questions must be clearly supported in your employment history.

Your Specific Responsibilities:

Virtual assistants streamline customer support by handling common inquiries and providing instant responses through chatbots, reducing wait times for customers. This position is responsible for the development, analysis, optimization, and modification of vendor products related to the Medical Quality Assurance virtual assistant, ELI. This position reports to the Operations Manager C-SES in the Advanced Technology Team of the System Support Services Unit within the Bureau of Operations. This is a vital position, responsible for supporting a culture of teamwork, quality, high performance, and continuous improvement. The incumbent in this position performs advanced level work with independent performance under limited supervision. There will be many opportunities for training and learning new skills and processes that will help elevate you and provide promotional opportunities within the organization.

Examples of Job Duties:

Analyze reports for potential errors and opportunities for optimization.

Identify configuration changes that will result in a benefit to overall customer experience.

Perform and test identified changes based on departmental standards. Update documentation created due to configuration change and communicate to appropriate staff.

Collaborate with vendors, team members, and subject matter experts to establish the technical vision and analyze tradeoffs between system usability, customer experience, and business needs.

Help managers and business stakeholders understand the potential and limitations of the system when planning new products.

Assist with the deployment of improved or modified systems models into production.

Aid system users in the testing of configuration changes by using User Acceptance Testing with stakeholders, including executives, managers, business analysts, subject matter experts, vendors, and end users.

Help create training and best practices documentation for team members and other stakeholders.

Contribute to creating reports to be used by managers or other team members.

Analyze created reports for requirement identification.

Perform other work-related duties as required.

Required Knowledge, Skills, and Abilities:

Experience with information and document management systems.

Experience analyzing and configuring existing applications.

Experience with Microsoft Office Suite

Ability to communicate technical issues, risks, and approaches to non-technical managers.

Ability to troubleshoot technical problems and recommend or implement design changes.

Preferred Knowledge, Skills, and Abilities:

Experience with programming fundamentals.

Experience with IBM Watson Products

Experience with business analysis.

Experience with ticket management systems.

Experience with foreign language.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee, FL

Leon County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

State of Florida 401(a) FICA Alternative Plan(mandatory)

Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)

Workers’ Compensation (mandatory, if needed)

Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Deferred Compensation (voluntary)

Employee Assistance Program (voluntary)

And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number {SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS)before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are reemployed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form 1-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People FirstService Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department)is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department’s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Location: TALLAHASSEE, FL, US, 32399 Nearest Major Market:Tallahassee