Patient Safety Attendant

Major Responsibilities:

Maintains a direct line of sight with patient at all times, including while family and/or visitors are in the room. Accompanies patient and ensures patient safety during transportation, testing, and procedures occurring away from the patient’s normal environment.

Establishes a safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention. Performs room assessment regularly and after any visitations.

Monitors patient physical and emotional condition. Reports any changes in status promptly while remaining direct line of sight with the patient.

Intervenes as needed to prevent patient from harming self or others. Seeks immediate assistance for escalating incidents.

Creates clear, accurate documentation on patient status and activity during the shift.

Demonstrates knowledge and respect of patient rights to privacy and protection of patient confidentiality.

Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.

Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.

Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.

Engages in evidence-based best practices that enhance the patient experience, including communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.

Participates as an active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.

Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

Serves as a resource to department staff, students, volunteers and other departments, and contributes to the teamwork essential to ensuring quality patient care.

Assists in the orientation of new staff as needed.

Participates in hospital or departmental performance improvement activities, and seeks opportunities to improve department and inter-department processes.

Restocks non-medicinal patient room supplies as needed.