People Operations Manager

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.What you get to do in this role:Our Global People Care team makes the world of work, work better for our employees. Using our own technology, we deliver an engaging employee experience, providing support to employees and managers across 27 countries. Partnering closely with our HR Business Partners and Centers of Excellence we create a strong and effective cross-functional team. We learn from our employees’ interactions with us, and constantly evolve and enhance our service delivery.As a People Operations Manager, you will work closely with Global People Care Associates, Specialists, and regional Team Leads, demonstrating ServiceNow leadership capabilities by supporting their day-to-day activities to maximize productivity and optimize organizational collaboration. You will partner directly with Global Care Leads and Global People stakeholders to advise on and develop processes, policies, and programs, as well as provide support and/or resolve escalations. By proactively identifying opportunities to automate, innovate, and streamline service delivery, you will help to elevate the Global People Operations HR service and delivery team’s performance and capabilities. Key responsibilities:Lead a team of Global People Care Associates, Specialists, and regional Team Leads—providing performance feedback as appropriate to line managersDemonstrate leadership skills, including the ability to inspire, motivate, and guide a team toward achieving ambitious targets and fostering a positive team cultureIdentify, recommend, and implement improvements to regional and Global People Care processes to achieve increased efficiency and service consolidation, capturing time and cost savings as well as global consistency wherever possibleResponsible for process optimization efforts to enhance efficiency, quality, productivity, and employee experienceFoster a culture of innovation and continuous process improvement within Global PeopleBuild and maintain productive partnerships with Global People Operations and Center of Excellence (COE) leaders, driving proactive consultation and collaboration across Global People and COE stakeholders and contribute to cross-functional projects as neededThink critically and strategically, leveraging strong analytical skills to interpret data, identify trends, and derive insights to guide informed decision making and support evidence-based recommendations in alignment with Global People Operations strategy and organizational goalsBe a change champion: advocate for and promote the change that impacts the Global People Care teamWhat are we looking for:To excel in this role, you should demonstrate the following:Living our values and leadership capabilities: you take a humble approach to learning, obsess over customer experience, consistently strive to foster empathy and inclusivity, and celebrate wins collectively.A passion for leading, coaching and developing team membersExcellent communication, relationship and collaboration skills with colleagues at all levels of the organizationA product mindset, envisioning and influencing outcomes-based solutions with the voice of the customer in mindExperience engaging and partnering with functional leadersIn-depth knowledge of both regional and global compliance and legislative topics e.g. HIPAA (United States), OFCCP (United States), and GDPR and experience applying this to Global People processesExperience scaling and streamlining Global People processesStrong data and analytics skills to influence, and provide critical insights through effective storytelling to functional stakeholders and leadershipCreative thinking and problem-solving skills – applying these across service consolidation and refinement, process improvement opportunities, and escalation managementAbility to thrive in a dynamic, ambiguous, fast paced and high-growth environmentAbility to own and drive projects to completion as neededAvailability to work in shifts