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Job Family: Customer ServicesReq ID: 324952Position OverviewSiemens Global Business Services (GBS) is looking for someone to conduct our Functional Excellence activities within the Siemens GBS Purchase to Pay (P2P) Business Line. This business line includes services related to both procurement and accounts payable. Functional excellence supports P2P services cross functionally. This position requires a customer centric person, who oversees the service performance, pursues service growth opportunities, and supports the service lines to become “best in class” operations. This lead would also focus on supporting Customer Delivery Managers team and related activities.Our successful candidate demonstrates a strong customer focus, thrives for top-class processes, and ensures internal and external customers’ needs are being met and exceeded where possible. Our highly collaborative candidate is strongly motivated to proactively engage with colleagues from the different P2P service lines as well as with customers to understand their requirements.Areas of ResponsibilityQuality SupportResponsible for Quality topics across P2P service lines, including significant incidents monitoring and resolution, Corrective and Preventive Actions analysis (CAPA), Enterprise Risk Management (ERM), Business Continuity Management (BCM) and Continuous Improvement Maturity Model (CIMM)
Responsible for ISO 9000 within P2P. Update of process documents / procedures / instructions and controls.
Support KPI’s definition, monitoring of existing KPI’s and development of potential new key performance indicators. Provide business analytics to support transparency in business.
Audit SupportResponsible for audit team support, ongoing continuous monitoring activities, controls review and implementation of mitigating controls.
“Future of Work”Support “Future of Work” implementation. FoW initiative focus on strengthen people development and excellence by adopting a growth mindset and creating engaged communities.
Support and coordinate team events, team building activities
Define Training Plans according to business line needs. Identify new trainings / learning courses for upskilling and reskilling
Tool Provider ManagementCoordinate external service providers for P2P. Support negotiation of contracts by defining business requirements.
Deep dive on market potential to determine best source for P2P support services, such as scanning solutions or vendor portal.
Customer Management SupportSupport Customer Demand Managers (CDM’s) with white spot analysis to grow and develop the business.
Supports CDM’s with customer meetings and reports.
Support proposal and ISA generation.
Maintain positive relationship with Customers and identify Customer needs / requirements.
Support measures for customer satisfaction improvement.
Experience, Skills / Capabilities and Education3 plus years in comparable business setting, P2P, Procurement and Quality process expertise
Experience with SAP is required
Excellent communications and interpersonal skills
Capability to effectively manage deadlines/time, prioritization, in a fast-paced environment.
6-Sigma Certification preferred
Ability to listen, support, and collaborate with other team members
BS/BA in related discipline. Will consider equivalent combination of other education and experience
Why you’ll love working at Siemens!Competitive compensation based on qualifications
Medical, dental, prescription and vision coverage, first day of employment
Matching 401(k) (immediate employer match)
Flexible paid time off plan, paid holidays, and floating holidays
Career development opportunities
Education and tuition reimbursement programs available
Paid parental leave
-Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.-Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons.#LI-JT1Organization: Global Business ServicesCompany: Siemens CorporationExperience Level: Early ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
Full-time