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Overview
The Principal IT Business Analyst Digital will be focused on gathering and interpreting data, gathering, and documenting requirements, defining, and documenting processes (process flows/swim lanes), and standardization of data and processes. Can resolve transaction / data/ process discrepancies. Helps to determine opportunities to automate, streamline, and standardize data and or processes. Creates requirements documents, features, and user stories and knows enough about a platform/technology to create a functional specs for use in building a technical solution through configuration or coding as the individual progresses through the job levels.Specialized Skills and Technologies- Experience in gathering requirements, features, and user stories, and converting them into technical specifications
- Experience with Digital, Ecommerce platforms
- Fundamental understanding of IT hardware and software and Software Development Life Cycle
- Experience interfacing with multiple vendors and working in a complex technical environment
- Knowledge or familiarity with Hybris and Salesforce will be preferred
- Experience with Agile or Scrum Methodologies
- Gather and analyze data
- Submit reports to the relevant department heads and management
- Find patterns and trends in the analyzed data
- Help management and other teams achieve business goals and needs
- Establish new data gathering and analysis techniques within the organization
- Formulate procedural manuals for all departments
- Supports the execution of a specific IT process (i.e. Vendor Management, Asset Management, Telecommunications, Business Applications, etc.) in response to business needs and requests.
- Define, track and monitor KPIs
- Document requirements as governed by the SGWS PMO
- Create business requirements document based on requirements gathering
- Create functional spec based on platform technology that can be effectively used by solution analyst to configure
- Identify and mitigate risks
- Work with developers in transferring functional specs to technical specs
- Develop QA scripts in support of business functionality testing
- Track and report on output of QA business functionality scripts
- Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize activities by business value and urgency.
- Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements.
- Supports communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, obstacles, and conflicts in the performance of functional activities.
- Understand, communicate, and reinforce standard process concepts and methodology within the ETP organization
- Serve as liaison across teams
- Develop opportunities to automate ETP processes and functions
- Collaborate cross-functionally to enhance overall delivery of reporting across the business units and within the department.
- Establish and collect KPI to measure business value delivered by projects and solutions.
- Implement process to build budgets from the bottom up (annual and ongoing).
- Analyze and interpret information for planning and control purposes.
- Present to leadership recommendations on opportunities
- Acts as a resource for business and ETP unit segments relative to planning, analysis and budgeting, new product/services development and implementation, workflow analysis and costing information to evaluate and ensure competitiveness.
- Lead the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
- Communicate systems and procedural changes to end users through excellent written and oral communications
- Bachelor's degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
- 6+ years leading medium to complex multi-million-dollar systems development programs
- Responsible for mentorship of junior team members
- Proficient change management skills
- Capability to understand SGWS' application portfolio as well as how the different systems contribute to daily business operations
- Ability to build, coach and lead teams with Agile delivery values
- Demonstrated ability to lead teams and influence across organizations
- Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities
- Must be self-directed, autonomous, and yet be able to work well with multiple individuals at all levels of the organization on a regular basis, also demonstrate leadership skills and abilities
- Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities
- Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departments
- Excellent communication, leadership, and interpersonal skills to build relationship and collaboration across different departments, sometimes virtually
- Proficiency using high mathematical concepts such as fractions, algebra, statistics, mathematical modeling and, to some extent, calculus
- Understanding of IT processes and ability to translate and communicate technical concepts into business language
- Process oriented mindset including but not limited to building and enforcing process flows
- Ability to build consensus and buy-in with key stakeholders
- Strong team player with willingness to collaborate
- Strong analytical and problem solving/decision making skills
- Expertise in setting and managing customer expectations
- Good time management skills (i.e. setting priorities)
- Master's Degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
- Openness - Team and stakeholders agree to be open about all work and challenges
- Commitment - Personally commit to achieving the goals of the team
- Respect - Respect your team members to be capable and independent
- Courage - You have courage to do the right thing and work on tough problems
- Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team
- Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
- Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs