Project Coordinator - Communications and Site Access

What You Will Do

• Support all Customer Colleague sub-stream teams in preparing and delivering communications to Branch, Campus, Contact Center, and Lockdown locations.
• Project Coordinator will coordinate and proof-read communications to other areas following established protocols.
• Assisting Customer Colleague team members with activities related to gathering, obtaining, preparing, and/or creating communications documentation.
• Track all communications activities from cradle (beginning) to grave (completion/termination).
• Identify primary and secondary communications contacts for Branch, Campus, Contact Center, and Lockdown locations.
• Arrange site access working with Project Managers and Change Management Project Coordinators.
• Attend all assigned daily, weekly, and bi-weekly meetings.
• Prepare daily, weekly, bi-weekly, and monthly communications as assigned.
• Prepare communications documents for submission following all procedures.
• Complete communications documents for submission following required processes/procedures.
• Document all primary and secondary communications personnel process for Branch, Campus, Contact Center, and Lockdown locations and keep the documentation current (up to date).
• Document all communications process and procedures and keep the documentation current (up to date).
• Maintain and if needed establish business and/or regulatory communications tracking and reporting procedures and enact and follow those procedures.
• Establish working partnership with all Customer Colleague team members to support communication activities.
• Establish working partnership with all Branch, Campus, Contact Center, and Lockdown location staff members to support site access activities.
• Assist Project Managers, Project Coordinators, and/or Engineers in preparing communications documentation as needed which may include creating documentation.
• Handle ad hoc activities as assigned.

• Excellent verbal and written communications skills.
• Proficiency using Microsoft Office Products specifically: Microsoft Outlook; Microsoft Excel; Microsoft Word; and Microsoft PowerPoint.
• Proficiency using Web Browsers specifically: Google Chrome and Microsoft Edge.
• Proficiency using Collaboration Tools specifically: Microsoft Teams and Cisco WebEx.
• Proficiency using Telecommunications Tools (Desk Phone and Mobile Phone).
• Proficiency using the U.S. English language.
• Self-Starter that can manage their own activities with minimal supervision.
• USA High School Diploma and/or USA GED.

• Experience in providing written communications to targeted audiences.
• Experience using Adobe Acrobat and/or Adobe Acrobat Professional.
• Experience using Microsoft Visio.
• Working knowledge of networking technologies (Layer 2, Layer 3, WLAN, Routing protocols, DNS, and DHCP); knowledge on manufacturer equipment (Cisco, and HPE Aruba); knowledge of OSI Layers and TCP/IP layers.
• Working knowledge of operating systems technologies (Microsoft Windows and Red Hat Linux).
• Working knowledge of IT security technologies (Firewalls, IDS, WAF, etc.).
• One to three years' experience working in a Financial Services (specifically Consumer Retail Banking) Technology environment experience.

• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.