Vacancy expired!
RESPONSIBILITIES:Kforce has a client that is seeking a Project Manager - IT Service Management in Juno Beach, FL.
Summary:The Project Manager is a vital position responsible for the planning, organizing, and managing the internal and external resources, transition milestones, and deliverables that are subset of the overall transformation program plan focused on the establishing the IT Service Management Center of Excellence using a Service Provider.Responsibilities: Project Manager will work with the Program leadership team to establish the various project plans and milestones IT service Management CoE Engage with the internal and external service provider teams to create Farshore technical development and process excellence teams Manage PMs from Services Provider for various service area transitions As a Project Manager, you will manage Risks, Issues, and Action items Facilitate issues resolution and decision making Manage escalations and problem solving Provide updates to Program leadership on the project progressREQUIREMENTS: Experience in in managing and implementing the ITIL processes Experience in the implementing ServiceNow work management platform for the IT operations Sound knowledge of the process engineering and IT work process design frameworks General understanding of the Infrastructure Tools and its integration with ServiceNow Understanding of Service Catalog development process Hands-on experience with implementing SaaS Software Development Lifecycle methodologiesKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.