Quality Assurance Manager (Costuming)

Through innovative storytelling and collaboration, Disney Live Entertainment crafts, produces, and delivers remarkable and engaging entertainment experiences! From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of fields and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust!The Quality Assurance Manager is the first point of contact for clients who have concerns or questions regarding costume products. They partner with clients across the enterprise to resolve concerns and communicate outcomes. This role will also lead all aspects of product quality as it comes out of manufacturing to ensure that it meets quality standards.The Quality Assurance Manager will report to the Area Manager of Costume Buying.This is a Full-Time role.What You Will Do:

Accountable for reporting on the quality of all costume products from all vendors either on-site at vendor facilities or in-house

Identify, track, and resolve quality issues

Develop & maintain quality standards & metrics

Facilitate costume accommodation process

Lead brainstorming sessions for issue resolution

Work with clients from all over the world

Work with Costumers, Buyers, Designers, Costuming Leaders, and other partners external to the department

Complete cost analysis and articulate return on investment

Communicate issues, resolution plans, and outcomes to a wide audience of clients

Cultivate open partnerships with all product partners.

Mentor and give feedback to associate costume buyers, costume buyers, and senior costume buyers, focusing on product quality, to further develop the team.

Lead hourly employees

Required Qualifications

5+ years of experience in garment construction, apparel manufacturing, or apparel quality assurance

Experience with project management

Experience leading hourly Cast

Experience performing cost analysis and comparisons

Experience communicating (verbal & written) to all levels of stakeholders

Experience collaborating with all levels of internal and external partners

Ability to work around all types of fabrics, fibers, and synthetic furs

Ability to be flexible with work schedule, including extended hours, holidays, and weekends

Ability to travel between various work locations in a day

Ability to travel domestically and internationally up to 10% of the time

Preferred Qualifications

Ability to obtain a valid Passport

Experience with union contracts

Experience with garment patterning

Multi-lingual (Spanish & Chinese-Mandarin)

Education

High School diploma or equivalent is required

Advanced degree in Costuming, Fashion, Garment Manufacturing or related field is preferred

Additional InformationBenefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .#DLEJobs #LI-CD1 #DPEPMediaLocation: Lake Buena Vista,FloridaJob Posting Company: Walt Disney ImagineeringThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.