Remote Healthcare Customer Service Representative

Position: Remote Healthcare Customer Service RepresentativeLocation: Work From HomeTerms: Full-timePay: $15/hrJoin Team AloricaAt Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.Job SummaryAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues in the healthcare industry.Responsibilities

Assist customers with issues and concerns they are experiencing during the use of the product and/or service

Document call-related information for auditing and reporting purposes

Maintain and update customer information as necessary

Upsell current customers on new or enhanced services

Qualifications

High school diploma or GED

Customer service experience is a plus

Strong computer navigational skills

Familiarity with Microsoft Office applications (Word, Excel)

Excellent oral and written communication skills

Exceptional listening/comprehension skills

Professional and courteous

Customer oriented

Work Environment

Ongoing usage of phone and computer systems

Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.

Alorica will provide the equipment you need to conduct your work which may include a webcam.

You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.

Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

Physical Demands

Constant sedentary work

Benefits

Health, dental, and vision coverage/HSA

PTO

Paid holidays and sick time

Optional daily pay or weekly pay

401K retirement plan

Leadership programs

Paid training and tuition reimbursement

Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

Employee assistance program

Additional voluntary benefits

Next Steps

Place an application

Complete your online assessment

Our team will review your application

If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.