Senior Desktop Support Technician

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are currently seeking a Senior Desktop Support Technician to join our client s team onsite in Miami, FL. This role will involve support and maintenance of in-house windows computer systems, appliances, and peripherals which includes provisioning, installing, configuring, diagnosing, repairing, maintaining, and upgrading Windows Operating Systems, hardware, and equipment-related infrastructure. This role will require on call rotation (every 5th week).Scope of Activity and Responsibilities:

• Provide Desktop Support for C Level Executives
• Support both Physical and Virtual hardware
• Work with end users to identify and deliver required server service levels
• Install, configure, test, maintain, monitor, and troubleshoot servers, networked peripheral devices, and networking hardware products
• Perform on-site analysis, diagnosis, and resolution of complex server problems and recommend and implement corrective hardware and / or software solutions
• Receive and respond to incoming calls, pages, and / or e-mails regarding server and / or hardware problems
• Construct, install, and test customized configurations based on various platforms and operating systems
• Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
• Manage enterprise directory services and supporting server infrastructure

• 4-year degree or certifications with minimum 5 or more years of relative experience
• Knowledge and hands on experience working with VDI
• Entry level knowledge with virtualization technologies -VMware
• Entry to intermediate level experience with server performance tuning and monitoring tools
• Hands-on hardware and OS troubleshooting experience
• Ability to read and understand technical manuals and procedural documentation
• Strong written and oral communication skills
• Ability to provide C Level VIP Support
• Strong Windows 10 experience
• Strong Office 365 experience
• Strong documentation skills
• Ability to work tickets in que and enter tickets for walkups and calls
• Must be self-motivated and directed with keen attention to detail
• Must have strong analytical and problem-solving skills
• Ability to effectively prioritize and execute tasks thoroughly, efficiently, and independently in a high-pressure environment
• Experience working in a team-oriented, collaborative environment as well as a sole contributor
• Must have strong customer-service skills