Vacancy expired!
- Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
- 7+ years related experience in technology management, customer relationship management and staff management
- Extensive knowledge and hands-on management experience in Vendor Management strategies and best practices
- Ability to collaborate with IT teams and Corporate IT Procurement to integrate Vendor Management into the Strategic Sourcing process
- Experience in designing and executing vendor performance monitoring, tracking and reporting strategies including vendor scorecarding, contractual SLA metric compliance, and issue/grievance resolution
- Coordinates priorities between the IT department and user departments
- Oversees technical team in collaboration with vendor and other support teams for problem resolution
- Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships
- Ability to lead a team environment with Agile delivery values