Senior Network Engineer

Job Description

• Support 300+ end users in a cloud environment.
• Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, storage area networks and security.
• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Design and implement hosted and cloud(Azure) solutions for customers using technologies that meet their requirements.
• Remote access solution support: VPN and Terminal Services
• Design and implement disaster recovery solutions.
• IT support relating to issues with the internal systems and network infrastructure.
• Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Support services for virtualization technologies: VMware and Microsoft.
• Document maintenance for all computer systems and network infrastructure.

• Ability to work in a team and communicate effectively.
• Enter all work as service or project tickets in ConnectWise.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Work through project tickets and phases in ConnectWise as assigned by a Project Manager.

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Sophos Enterprise Architect, ConnectWise CCPA, Cisco CCNA, or VMware VCP.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Must be personable, detail oriented and open to wearing multiple hats in a small, but rapidly growing company.

• BA/BS, preferably in computer science or a related field.
• MS preferred but not required.
• 5-10 years of IT experience.

• Competitive salary based on experience and qualifications.
• Health benefits included vision and dental available.
• Full on the job training & support.
• Fun working environment and family-oriented culture.
• Great opportunity for advancement.